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decision making

Chasing certainty instead of clarity is a classic mistake (and what to do instead)

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  • 3 min read

I make this error all the time (most of us do). You’ll probably recognise this scenario: you’re faced with a choice in (even slightly) unfamiliar territory. And getting it wrong feels like it will have some cost or pain (perhaps only minor). What do we… Chasing certainty instead of clarity is a classic mistake (and what to do instead)

If you’re arranging a meeting with someone, don’t say “I’m flexible”

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  • 2 min read

It’s a common thing to say when arranging meetings at work, e.g.: “When works for you? I’m flexible.” But it equally applies to organising things with your friends and family. You probably say “I’m flexible” out of consideration for the other person, allowing them to… If you’re arranging a meeting with someone, don’t say “I’m flexible”

Cobras and butterflies: dealing with complexity

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  • 7 min read

Complex adaptive systems can be particularly challenging when making important decisions. To help navigate these challenges, we have developed some guidance and a simple canvas that will help in understanding the complexity of the systems you work with, and to make better decisions within them.